Delete your account

Plimmery is operated by Arkira Ventures MB. You can delete your account and all of your child's data at any time. There are two ways, below. Both delete everything we hold about you and your child, apart from the one record explained at the end. The first also clears the copy saved on the device you use it on.

If you're signed in (fastest)

1. Use the button below. It opens the parent view on the Account tab. You will be asked to sign in, then to answer one quick grown-up question so a child cannot do this by accident.
2. Tap Delete account and confirm. Your account and your child's data are erased straight away.

Delete my account in the app

If you've uninstalled or can't sign in

Email us and we'll delete your account for you:

hello@plimmery.com

Use the subject “Delete my account”, and tell us the email address on your account.

• We check with you first. An email can carry someone else's address as its sender, so we never act on the email alone. We write to the address on your account, and we delete only once you answer from that address.
• Once you answer, we delete everything within one month, usually within a few days. We also stop any plan that would renew, so you don't need to cancel it first.
• We can't reach the copy saved on your own phone, tablet or computer. To remove it, clear the stored data for plimmery.com in the settings of the browser you used. For the Android app, that browser is usually Chrome.

What gets deleted

• Your account and sign-in (your email/login).
• Every child profile you created.
• All learning progress: lessons completed, scores, streaks, and preferences.
• Your subscription records, if any. Deleting also stops any plan that would renew. If one can't be stopped, we tell you, so you can cancel it where you bought it.

Deleting only some data, and keeping your account

You do not have to close your account to remove a child's data. In the parent view, both of these take effect straight away and leave your account and your other children untouched:

• Account, Data, Reset progress erases one child's lessons, scores and streaks, and keeps the child so they can start again.
• Family, Children, remove a child deletes that child and all of their progress. Your household keeps only a note that a child was removed, a random code and the time, with no name, age or progress, so that another of your devices cannot bring them back. It goes when you close your account.

If you would rather we did it, email us as described above and say which child.

What we keep, and for how long

Data-protection law (the EU General Data Protection Regulation, Article 7(1)) requires us to be able to show that a parent gave permission before we collected a child's data. So we keep your parental-consent record: each time consent was given or withdrawn, with the date, the policy version and the boxes you ticked. It stays under your deleted account's number, which no longer leads to your email or name, is used only to show consent was obtained, and is deleted six years after the account. If you emailed us, we keep that correspondence, including a request to delete, for 12 months after the matter is closed. A technical crash-log entry can also remain: it is unlinked from your account the moment you delete it and erased automatically within 90 days. Our one offline backup is replaced within 30 days. Nothing else about you or your child remains.