Help and contact
Plimmery is made by Arkira Ventures MB. Whatever you need, a person reads it. Below: how to reach us, how long we take, how to stop a plan, and where you stand if you change your mind.
Email us
One mailbox for everything: a lesson that will not load, a question about your child's progress, billing, privacy, or anything else.
We aim to reply within two working days. We are a very small team, so a message sent over a weekend or a public holiday can take a little longer. If four working days pass with no answer, please send it again: it means something went wrong at our end.
Use the subject “Plimmery support”, and tell us the email address on your account, what your child was doing, and what you saw. A screenshot helps a lot.
Stop a plan
You can stop a subscription whenever you like. It then runs to the end of the billing period you have already paid for, your child keeps every lesson until then, and nothing is taken after that.
- Open Plimmery in a web browser and sign in.
- Go to the parent view, then the Account tab.
- In the Plan section, tap Manage. That opens your billing account, where you can cancel.
- Inside the installed Android app there is no Manage button, because plans are handled on our website. Open Plimmery in a web browser instead.
- Bought the one-time Lifetime plan? There is nothing to stop: it never renews.
- Locked out of the account? Email us from the address you signed up with and we will sort it out for you.
- A cancellation is not the same as deleting your account. If you also want your child's data erased, use the delete-account page, and cancel first so it cannot renew.
Refunds and changing your mind
Your child's first lessons are free and no card is needed, so you can see whether Plimmery suits your family before you pay anything.
Where the law gives you a right of withdrawal, you have it. For consumers in the EU and the UK that is normally a 14-day cooling-off period after you buy.
One thing to know, and it is standard for anything digital: Plimmery unlocks the moment you pay, so checkout may ask you to agree to immediate access. If you agree, that 14-day period can end early or be waived, to the extent the law allows.
Payment itself is handled by Lemon Squeezy, acting as the seller of record for the sale, so their terms apply to the payment. If you think a charge is wrong, or something has gone wrong with your account, email us and we will look into it.
Other things you may want
Arkira Ventures MB, Smiltelės g. 53-11, LT-94262 Klaipėda, Lithuania. Written post reaches us at that address, though email is much faster.