Help and contact
Plimmery is made by Arkira Ventures MB. Whatever you need, a person reads it. Below: how to reach us, how long we take, how to stop a plan, and where you stand if you change your mind.
Email us
One mailbox for everything: a lesson that will not load, a question about your child's progress, billing, privacy, or anything else.
We aim to reply within two working days. We are a very small team, so a message sent over a weekend or a public holiday can take a little longer. If four working days pass with no answer, please send it again: it means something went wrong at our end.
Use the subject “Plimmery support”, and tell us the email address on your account, what your child was doing, and what you saw. A screenshot helps a lot.
Stop a plan
You can stop a subscription whenever you like. It then runs to the end of the billing period you have already paid for, your child keeps every lesson until then, and nothing is taken after that.
- Bought your plan inside the Android app? Google Play bills it, so you stop it in Google Play: tap Manage or cancel in Google Play on your plan in the app, or find it under Payments and subscriptions in the Google Play Store app.
- Bought the one-time Lifetime plan? There is nothing to stop: it never renews.
- Locked out of the account? Email us and tell us the address on your account. We answer at that address, not the one you wrote from, and we never move an account to a different address by email, so nobody else can take it over.
- A cancellation is not the same as deleting your account. If you also want your child's data erased, use the delete-account page, and cancel first so it cannot renew.
Refunds and changing your mind
Your child's first lessons are free and no card is needed, so you can see whether Plimmery suits your family before you pay anything.
Where the law gives you a right of withdrawal, you have it. For consumers in the EU and the UK that is normally a 14-day cooling-off period after you buy.
One thing to know, and it is standard for anything digital: Plimmery unlocks the moment you pay, so the checkout (Lemon Squeezy's on our website, Google Play's in the app) may ask you to agree to immediate access and to acknowledge that you then lose the right to change your mind. If you do both, that 14-day period ends when your access begins, to the extent the law allows. If the checkout does not ask, the 14 days apply as usual.
On our website, payment is handled by Lemon Squeezy, acting as the seller of record for the sale, so their terms apply to the payment. A plan bought inside the Android app is sold by Google Play instead, and refunded through Google Play under its refund policies: you can ask Google Play, or ask us. If you think a charge is wrong, or something has gone wrong with your account, email us and we will look into it.
Other things you may want
Arkira Ventures MB, Smiltelės g. 53-11, LT-94262 Klaipėda, Lithuania. Company code 306351429, VAT number LT100019659116. Phone +370 632 51786. Written post reaches us at that address, though email is much faster.